Check out this amazing leader I get to work alongside. Last week I dropped quite a substantial professional ball as a part of this team. Michelle McQuaid managed the situation like no other leader I have EVER had the privilege to work with. Her strength-based and heart-centered approach in bringing my attention to the issue ensured that 10 minutes later, I was still able to service our next client with grace, composure, and efficiency. This could have been managed in a very different way and would have had a very different impact upon my work as well as the client experience. Thank you @chelle and happy birthday to you for tomorrow!


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